Privacy policy
At Hollow Earth, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit [yourdomain.com], how we use it, and the limited circumstances in which we may share it.
Information We Collect
Device & Browsing Information
- What we collect: details such as your browser type, IP address, time zone, cookie data, and information about how you use our Site (pages viewed, search terms, clicks).
- How we collect it: automatically through cookies, tracking pixels, log files, and similar technologies.
- Why we collect it: to keep the Site running smoothly, analyze traffic, and improve your shopping experience.
Order & Account Information
- What we collect: your name, billing and shipping addresses, payment details, email address, and phone number.
- How we collect it: directly from you during checkout, when you create an account, or if you contact us for support.
- Why we collect it: to process your order, deliver products, confirm payments, provide receipts, and communicate with you about purchases or customer service.
How We Use Your Information
We use personal information to:
- Fulfill orders and provide customer support.
- Process payments and arrange shipping.
- Communicate updates, promotions, and service messages.
- Monitor and prevent fraudulent or suspicious activity.
- Improve our Site, products, and overall customer experience.
Sharing Your Information
We never sell your personal information. However, we may share it with trusted third parties who help us run our business, such as:
- Payment processors and e-commerce platforms (e.g., Shopify, PayPal, Stripe).
- Shipping and logistics providers to deliver your order.
- Analytics and marketing tools to better understand our audience and improve services.
We may also disclose information if required by law or to protect our legal rights.
Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to update, correct, or delete your information.
- Opt out of marketing emails at any time by clicking “unsubscribe” in our messages.
To exercise these rights, please contact us at info@shophollowearth.com.
Data Retention
We retain your information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will always be posted here.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, you can reach us at info@shophollowearth.com.